Refund & Returns Policy

At Ultimate Apparel, we are committed to delivering high-quality sportswear and custom gear. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges for standard items within 14 days of delivery, provided the item meets the following conditions:

• Item must be unused, unworn, and in its original condition
• All tags, labels, and packaging must be intact
• Must include proof of purchase (receipt or order confirmation)

Non-returnable items:

• Custom-made uniforms and personalized items (unless defective or incorrect)
• Items that have been worn, washed, or damaged by the customer
• Sale or clearance items

2. How to Initiate a Return

1. Contact Us: Email info@ultimateapparelbrand.com with your order number, reason for return, and photos if necessary.
2. Wait for Approval: Our team will review your request and provide a return authorization if approved.
3. Ship the Item: Once approved, return the item to our designated address. Customer is responsible for return shipping costs unless the item is defective.
4. Processing: Once we receive and inspect the item, we will process your refund or exchange within 5–7 business days.

3. Refunds & Processing Time

• Approved refunds will be issued to your original payment method within 5–10 business days after the item is received and inspected.
• Shipping fees are non-refundable unless the return is due to an error on our part.
• If you have not received your refund after 10 days, check with your bank or payment provider.

4. Exchanges

Exchanges are allowed for standard items (not custom orders). Follow the return process and indicate the new item you would like. If your requested item is unavailable, you will receive a store credit or refund.

5. Damaged or Defective Items

If you receive a defective or incorrect item, contact us within 48 hours of delivery with photos of the issue. We will replace the item at no extra cost.

6. Cancellations & Order Changes

• Standard orders can be canceled within 24 hours of purchase for a full refund.
• Custom orders cannot be canceled or modified once production begins.